FAQ on iNet

Basics

Following  are the fund transfer options available in Internet banking along with the permissible limits.

Retail

Corporate

Which page is called Pre-login page?

Pre-login page is the first page that gets displayed when you access Internet Banking (LVBiNET)

What are the options available in the Pre-login page?

In the pre-login page, you can find a Toggle menu to the LEFT, Login Button the top right Corner.

Toggle Menu has the following options

Click on the Login Option to proceed with the Login

Which page is called Login page?

The page that prompts us to enter the user name and password is called the Login Page. This page appears when the Login Option is clicked in the Pre-login Page.

What are the options available in the Login Page?

Following Options are available in the Login Page

What is home page?

The first page that is displayed post login is called a Home Page.

What are the features available in-Home page?

It comprises of Dash Board full page, Toggle Menu , Search Bar, Notification, Full Name of the user, Date last logged in , Date last failed login etc.

What is Toggle Menu ?

Toggle Menus are menu’s that are contextual in nature – based on the nature of the page. Toggle Menus are available on the top left corner. They are indicated by three parallel horizontal lines. On clicking the same, menu opens to the right. The same can be clicking the ‘X’ button.

How can I navigate with in the Toggle Menu?

If any item with in the Menu has multiple levels of submenu. Then they can be navigated forward by clicking on their respective parent menu.

Note: Actual image may differ from the one shown above. This is given only for illustration.

They can be navigated back by clicking on the ‘<’ back button displayed left of the menu

Note: Actual image may differ from the one shown above. This is given only for illustration.

I have multiple roles assigned to me. Whether I can switch the roles?

yes , you can switch roles . Choose the appropriate roles from the drop down box in the top left end.

Note: Actual image may differ from the one shown above. This is given only for illustration.

Appearance and Compatibility

I am an existing Internet Banking User. I could see changed in the Internet Banking screens.

Internet Banking has been upgraded to bring in more features with a rich and pleasant feel to the customers.

Can I access Internet Banking Application from Mobile?

Yes, Internet Banking can be accessed from Mobile (Smart Phones with reasonable resolution and screen size) , Tablets and desktops.

Are there any preferred browsers for accessing Internet Banking Application?

Internet Banking Application is supported over the latest version of all browsers such as Internet Explorer, Google Chrome, Mozilla Firefox, Safari, etc. However, the recommended browsers would be Google Chrome and Mozilla Firefox.

Onboarding

I am an Individual Customer. How can I onboard to NetBanking?

All Individual Customer with a valid Savings, Current, Term Deposit or Loan Account can Onboard to NetBanking using the ‘Register’ Option in the Home page.

I am an Individual Customer. Do I need to submit an application to Branch for availing the Internet Banking facility?

Individual Customers need not submit the application at Branches. They can onboard to NetBanking using the ‘Register’ Option in the Home page.

I am an Individual Customer. What all details I need to know to Register for Internet Banking?

Basic customer details will be sufficient to Register for Internet Banking. The following information will be required for registration

I am an Individual Customer. Unable to complete the registration process Successfully

Registration process could fail due to following reason

I am an Individual customer. While Registering for Internet Banking, I am getting the error message “ Cannot create more users for specific party”. What could be the issue?

The error indicates that you already have a user-id for accessing Internet Banking.

I am an Individual customer. While Registering for Internet Banking, I am getting the error message. I want to correct the data. What shall I do ?

You have to ensure that your first name, last name, email-id, date of birth, registered mobile number is correct in CBS by visiting the Branch. If the details are incorrect, arrange to get it corrected at Branch end by submitting the application form with suitable proof.

I am an Individual customer. What shall the composition for user name?

The minimum length for the username is 6 Characters and maximum length is 80 characters. Allowed Characters are a-z , A-Z, 0-9 , @,_ (underscore) , . (dot).

Remember that your username is case-sensitive during login and as such ensure that you remember your user-ids and the case of letters and special characters used.

Customers are requested to refrain from creating Abusive, Seductive, mis-leading usernames. Bank reserves the right to block such username temporarily or permanently as it deem fit.

I am an Individual Customer. While setting the user name, we are getting the error message “User already exists”.

The user name already exists. Please try with a different username.

I am a non-Individual customer. How can I onboard to NetBanking?

All Non-Individual customers need to submit the Internet Banking Application along with other documents stipulated in the application form. The user/s will be created as per the Mandate enclosed.

Login

What shall I key in for user name and password ?

If you are an existing Internet Banking user and you have not set your user name. You have to key-in the customer-id as your password.

If you are an existing user and had set your user name post-login then use the user name at the time of login.

If you are a new customer, try with the username set by you (for individuals) or assigned by Bank for Non-individual users.

At the time of Login, I am getting the message “Invalid Credentials”. What shall I do?

Your Username or password or both username and password is wrong.

I am an Individual and already having an Internet Banking User Id. I forgot my username. How to get my username?

You can use the forgot username option in the login page.

I tried to retrieve the username using Forgot Username Option, but the system is displaying an error message. What could be the reason?

The details such as email-id, date of birth are not matching with our records or the authentication has failed.

I am an existing customer and already have an Internet Banking User Id. I forgot my password. How to retrieve my Password?

You cannot retrieve the password. However, you can reset the password using the forgot password option in the login page.

I am an individual customer and I am getting the message “User is locked. Please contact administrator”. What could be the issue?

User id could be locked if the user attempts to login with invalid user-id or password combination continuously for 3 or more attempts. You can unlock the user using the Unlock User ID option.

Login Screen

I am an Individual Customer using Internet Banking services. What are all the features available for me?

I am an Individual Customer using Internet Banking services. What are all the items available in the Dashboard.

The dashboard is configurable and subject to change by Bank Administrator. The prominent items in the Dashboard are as follows

	My Network which displays I Have : All the Assets of the user will be displayed. I Owe: All Liabilities will be displayed.
	All Recent Activities done through the user login is displayed here Click on View More to view more details about the activity
	All the Spends of customer - based on the category will be displayed.
	My Account - Will display the details of all the account. The Operations against each account can be accessed by clicking on the three vertical dots againts each account. It will display Savings, Current, OD Account, Term Deposits , Recurring Deposits and Loan accounts
	It will display all the Bill that are pending for payment Beneath the same, the option to perform Mobile Prepaid or DTH recharge using Quick Recharge. Instant Bill payment using Quick Bill Pay. View all the registered Billers by clicking on View All Billers
	All Standing instructions, which are due for execution will be displayed under the upcoming payments.
	All service request raised with status not completed will be displayed here. There are option to Raise New Request and also to track the service request.
	Notifications sent to the user by the Banks can be viewed here. Click on View all to view all the Notifications.

Note: Actual image may differ from the one shown above. This is given only for illustration.

I am an non-Individual Customer or user created for using Internet Banking services on behalf of non-individual customer. What are all the features available for me?

I am an non-Individual Customer or user created for using Internet Banking services on behalf of non-individual customer. What are all the items available in the Dashboard.

The dashboard is configurable and subject to change by Bank Administrator. The dash board changes depending on the roles assigned.

	Financial Overview of the Party is shown under Viewer Role The Network is shown in the Middle, surrounded by Assets by Liabilities.
	You can further drilldown on the Assets or Liabilities by clicking on the respective section.
	Hover the mouse the graph to view the details.
	Position Currency Wise will be shown in the dash board
	The Break up value of Current & Savings, Term Deposits, Loans and Financies are shown in the Dashboard.
Note: Actual image may differ from the one shown above. This is given only for illustration.

Note: Actual image may differ from the one shown above. This is given only for illustration.

Accounts

I am an Individual Customer using Internet Banking services. Whether all my accounts will be listed in Internet Banking?

All the accounts pertaining to the Individual customer-id and which are enabled for Internet Banking will be listed in Internet Banking. For accounts, which requires authorisation of more than one customer/user linked to it, only inquiry options will be available, and no debits will be allowed to such account/s through Internet Banking.

I am an Individual Customer. What shall I do to get my accounts listed in Internet Banking?

For Savings or Current accounts opened in Internet Banking, you should opt for Internet Banking as a channel. All your Term deposit and loans accounts will be listed in Internet Banking.

What are all the type of Accounts that I can manage through Accounts Section?

You can manage your Current & Savings Account, Recurring Deposit, Term Deposit and Loan Accounts using the Accounts Section.

I am a Non-Individual Customer using Internet Banking services. Whether it is possible to have multiple layers of authorisation.

Yes, you can enable multiple layers of authorisation transaction wise or for a group of transactions based on the amount slab, at account level etc.

I am a Non-Individual Customer using Internet Banking services. Whether all my accounts will be listed in Internet Banking?

No Accounts will be mapped based on the Mandate provide. The transactions that can be performed on the account will also be decided based on the Mandate.

What are all the Operations that I can perform on my Current and Savings Account?

Following Operation can be performed on my Current and Savings Account

What are all the search options available for me while viewing the account statement?

Account statement can be viewed for pre-defined duration such as Current Month, Previous Month, Previous Quarter or Based on Date Range.

There is also provision to filter Debits only , Credits only and Both. It is recommended to restrict the date range to less than 1 year.

Whether I can download my Account Statement, if so what are the supported formats?

Whether my instruction for Stop Cheque Payment or Unblock such stop payment instruction happen instantaneously?

Yes, the instructions are updated instantaneously. However, we recommend to ascertain the cheque Status using ‘Inquire Cheque Status’ option before proceeding further.

What is the manage Sweep-in Feature?

Sweep in facility enables customers to link their Current and Savings account to another Current and Savings account held with the bank. Whenever there is insufficient funds, the shortfall in the account is swept in from the linked current and savings account, thereby providing the customer the convenience of getting payments processed with ease.

This feature will work, if and only if the production is enabled for Sweep-in facility.

Can I check by AMMB or AQMB and the short fall for the same?

You can check the Average Monthly Minimum Balance, Average Quarterly Minimum Balance and its shortfall by clicking on the Account Details.

Account Details, also show you the hold amount, limit, uncleared balance, nomination details, Sweep in amount etc.

Whether I can add nickname to my Account for Better Identification?

Yes, you can add Nick Names to your Current and Savings Account, Term Deposit accounts, Recurring Deposit and Loans

What are all the Operations that I can perform on my Term Deposit Account?

Following are the features available under Term Deposits.

Whether all the Term Deposit Account opened across different channels will be shown here?

Yes, Deposits opened through Internet Banking channel and Branch Channel will be displayed here.

What all I can edit in Edit Maturity instructions for Term Deposits?

We can change the maturity instruction and the ‘pay To’ options under the Edit Maturity Instructions.

Following options are available under maturity instruction

Under ‘Pay To’, we have the option to pay to Own accounts, Internal Account or Domestic Account (Inter-Bank Accounts).

Whether the maturity proceeds for the Terms Deposits be credited to the account in other Bank?

Yes, maturity proceed of Term Deposit can be credited to other Bank Account. The proceeds will be send using NEFT. Ensure that the Account Number, Name and Bank Code provided are correct in all aspects.

Whether there is a provision to pre-close the deposits?

Yes, you can use the redemption option to pre-close the deposits.

Whether we can pre-close deposits opened through branches using the redemption option?

Yes, you can pre-close the deposit opened through Branches, Internet Banking channel using the redemption option.

I am an Individual customer. I want to open a normal deposit, but the product is not be displayed?

The deposit products which are eligible for the customer, will only be displayed to them.

For Eg : NRI customer will be displayed with NRI deposit products only

Senior Citizen will be shown Senior Citizen Deposit Products only.

Whether I have a provision to register Nominees for Term Deposit products online?

Yes, there is a provision to register Nominees for Term Deposit Products.

What are all the Operations that I can perform on Recurring Deposit?

Following are the features available under Term Deposits.

Whether all the Recurring Deposit Account opened across different channels will be shown here?

Yes, Recurring Deposits opened through Internet Banking channel and Branch Channel will be displayed here.

What all I can edit in Edit Maturity instructions for Recurring Deposits?

We can change the maturity instruction and the ‘pay To’ options under the Edit Maturity Instructions.

Following options are available under maturity instruction

Under ‘Pay To’, we have the option to pay to Own accounts, Internal Account or Domestic Account (Inter-Bank Accounts).

Whether the maturity proceeds for the Recurring Deposits be credited to the account in other Bank?

Yes, maturity proceed of Term Deposit can be credited to other Bank Account. The proceeds will be send using NEFT. Ensure that the Account Number, Name and Bank Code provided are correct in all aspects.

Whether there is a provision to pre-close the Recurring Deposits?

Yes, you can use the redemption option to pre-close the recurring deposits.

Whether we can pre-close recurring deposits opened through branches using the redemption option?

Yes, you can pre-close the recurring deposit opened through Branches, Internet Banking channel using the redemption option?

Senior Citizen will be shown Senior Citizen Deposit Products only.

Whether I have a provision to register Nominees for Recurring Deposit products online?

Yes, there is a provision to register Nominees for Term Deposit Products.

Whether I have a provision to repay the loan online?

Yes, you can repay the loans online using the Loan Repayment option.

Whether I have a provision to view the loan schedule?

Yes, you have the provision to view the loan schedule.

Can I view details for the loan accounts?

Yes, you can view the details by clicking on the Loan Details tab.

What are all the account types for which I can add Nominees?

You can add Nominees for Current and Savings Account, Term Deposits and Recurring Deposits.

What are the documents to be submitted for opening a Term Deposit Online? Will TDS be deducted for the Deposit I open online.

This facility is given for registered customers only. Hence no documents are required for opening Term Deposits online. However applicable TDS will be deducted as per the rules prevalent from time to time.

What are the types of Deposit accounts I can open through Internet Banking?

I am a senior Citizen and have a savings account with your bank. Can I open Senior Citizen Deposit Online?

Yes, you can open the senior citizen deposit online.

Payment

What are the options available under payments?

Following options are available under payments

What are the options available to me for doing the fund transfer ?

Transfer funds to an Existing Payee or new payee or Own accounts.

Use the option Transfer funds to Payee to perform the following transactions

Whether we can initiate multiple Fund transfer at once?

Yes, you can initiate multiple Fund transfer using the multiple fund transfer screen available. You can initiate upto 50 transfers at a time.

What are the different kinds of Fund Transfer available?

Yes, the limits are as follows

What all information do I require for doing a NEFT / RTGS/IMPS P2A Funds Transfer through Internet

You need the following details for transferring funds from LVB to Other Bank:

What all information do I require for doing a IMPS P2P Fund Transfer through Internet Banking?

For performing an IMPS P2P fund transfer, you need to know the Mobile Number and the MMID (Mobile Money Identifier) of the beneficiary.

What are all the frequency available option for Standing Instruction (Repeated Transfers)?

Following are the frequency available for repeated transfer

To whom can I send funds using Standing Instruction (Repeated Transfers)?

Standing Instruction (aka Repeated Transfers) can be set for transfers

Can I set a Standing Instructions (Repeated Transfer) to credit my RD ?

Add a beneficiary for the Recurring deposit account and then choose the beneficiary for initiating the Standing instruction.

Is it possible to set the standing instruction to execute only for specific no. of instances from a particular date?

Yes, You can set the standing instruction as per the frequency defined over a date range or specific number of iterations.

Choose the option after to set the number of iterations.

Choose the option as ‘on’ under stop Transfering to indicate a stop date.

Is there any provision for me ensure that irrespective of the frequency chose, it is executed today once and then subsequently based on the frequency, start date and the end date?

Yes, the provision is there. You can initiate the transfer once as on the date of setting the instruction by choosing the option Also Transfer Today.

What are the type of Beneficiaries that can be added by me?

You can add the following types of beneficiaries

Is there a provision for me to view list of Beneficiaries added by me?

Yes, you can click on the link Toggle Menu>Payments>Manage Payee to view the list of beneficiaries.

You can also search for a beneficiary using the search option available in the screen.

A person is having more than one account, Can I group these beneficiaries under the same name?

Yes, it is possible. First add the beneficiary for one account. Then choose the beneficiary and add other accounts. Both beneficiary details will appear under one name.

Note: Actual image may differ from the one shown above. This is given only for illustration.

Whether we can set limits for the Beneficiaries?

Yes, the following limits can be set for the Beneficiary

The limit need to be set by either edit the Beneficiary or using the option manage payee limit in the confirmation screen for beneficiary creation. The Beneficiary limits are not available during the beneficiary creation.

Whether we can transfer funds to the beneficiary immediately?

You cannot transfer funds to Beneficiary immediately during the cooling period. During the cooling period set by Bank, there could be restriction on the duration and the quantum of the amount for which fund transfer can be effected for the selected beneficiary.

I had deleted and added the same beneficiary. Whether the cooling period again applies to them?

Yes, cooling period applies to the newly added beneficiary.

What are the Demand Draft delivery options available to me at the time of creating a Payee for Demand Draft?

Note: The Demand Draft feature will be enabled in the subsequent releases.

The type of delivery option available for Demand Draft are

What are the other actions, I can perform through Manage Beneficiary?

You have the following options against the beneficiary

Can we issue Demand Draft Online?

Yes, you can order Demand Drafts online. The draft will be delivered to the user Address or the nearest Branch based on the payee.
Note: The Demand Draft feature will be enabled in the subsequent releases.

Whether there is a provision to repeat the already performed transactions?

Yes, there is a provision to repeat the already performed transactions. Upon completing the transaction, just add the same to favourites, by clicking on the Add to Favourite transaction.

Bill Payments

What are the features I have under Bill Payments?

We have the following features under Bill Payments

Whether I can set standing instruction for my Bills?

Note: The Auto-pay / standing instruction feature will be enabled in the subsequent releases.

Yes, you can set standing instruction from the Bills. You can set Standing instructions for all types of Bills.

Can I stop the Scheduled Payment?

Note: The Auto-pay / standing instruction feature will be enabled in the subsequent releases.

You can stop the scheduled payment. However, the same should be stopped at least 2-3 days before the scheduled date.

Whether I can set schedule payment for my Bill adhoc without setting?

Note: The Auto-pay / standing instruction feature will be enabled in the subsequent releases.

Yes, you have the provision to pay the Bill instantly or at a later date by mentioning the date on which the payment should be affected.

What are the types of Billers for which Autopay can be set?

Note: The Auto-pay / standing instruction feature will be enabled in the subsequent releases.

Autopay can be set for all types of Billers including Payee, Biller or Both

Payee - These are the type of Billers for which bills are not generated. Payments are made on adhoc basis.

Biller - For these type of Billers, Bills are generated. Payments can only be made against the Bills

Both – For these types of Billers, payments can be adhoc or against the Bill

What are the parameters I should pass for setting the Autopay for the Payee?

Note: The Auto-pay / standing instruction feature will be enabled in the subsequent releases.

Following parameters are required, while setting the autopay for the payee

What are the parameters I should pass for setting the Autopay for the Biller type Biller and Both?

Note: The Auto-pay / standing instruction feature will be enabled in the subsequent releases.

Following parameters are required, while setting the autopay for the payee

Can I recharge or make payment to Biller without registering the Biller?

Yes, you can do the recharge for DTH and Mobile Prepaid without registering the Billers. For certain Billers, where there is a provision to make adhoc payment. The payment can be done without adding the Biller.

I had registered an Autopay for the Biller. However, my bill is not scheduled for payment.

Note: The Auto-pay / standing instruction feature will be enabled in the subsequent releases.

Autopay initial processing would take time and possibly it will not apply for the bills generated during the current billing cycle. If the autopay is active, the subsequent bills generated should get scheduled.

The other possibility for the bill not getting scheduled would be that the Bill amount had exceeded the limit set by you.

My account had been debited but the bill payment/recharge is not processed.

In case your account had been debited whereas the bill payment or recharge is not successful. Then the amount will be refunded shortly within 2-3 working days.

I made a double payment by mistake. Will the amount be refunded.

Certain billers adjust all the payments made against that account and few billers may refund the same. Incase, if the amount is refunded by the biller the same will be refunded by Bank. Otherwise you can raise the issue directly with your biller.

I made a wrong payment. How shall I claim the refund?

In case of wrong payments, you are requested to directly take it up with the respective biller.

Whether I get an Alert , whenever a bill is scheduled or due for payment?

You would get an SMS or Email Alert whenever a bill is scheduled. You can also view the Upcoming payments in your dashboard.

Personal Finance Manager(PFM)

What is PFM?

PFM refers to personal Finance Manager. It helps you manage your finances through the following means

Spends - Duly categorising your spends to identify the category in which spends are made

Budgets - Enables you to control the spends under a category.

Goals - Enables you to save money towards achieving the Goal.

How does Spends Work?

Spend helps you to categorise the expenditures you make through LVBiNet.

You can manage Categories and sub-categories using the Option Toggle Menu >PFM >Spends>Manage Categories

You can view and categories the spend category for the transaction using the Option Toggle Menu>PFM>Spends>View Transactions

What are the type of Accounts for which we can categorise the spends?

We can categorise spends for all operating accounts such as Savings, Current etc.

How Budget works?

Budget allows you set the maximum spends under a particular category during specific period.

Note: Actual image may differ from the one shown above. This is given only for illustration.

What are all the options available under Budget?

Following are the options available under Budget

What are the periodicity for which the budget can be set?

Budgets can be set for the following periodicity

Whether we can change the frequency for the budget?

No, the frequency can only be Monthly for the budget.

How can I identify how much I have spent against a set budget?

Under View Budgets, bar graphs are displayed against each category for which budget has been set. The bar graph displays the amount consumed against a budget as a percentage value. The amount spend can also be viewed in terms of actual amount value by hovering over the bar graph.

How can I set the Goal?

Goals can be set by using the option Toggle Menu>PFM>New Goal>New Goal.

What are all the options available under Goal?

Following options are available under Goal

Can I edit my Goal amount?

Yes, you can adjust your goal amount as per your requirements; however, the amount should be within the range of the product under which you have created your goal.

Can I change the maturity instructions of my goal after it has been created?

Yes, you can change these maturity instructions by selecting the option to edit a goal from the Goal Details page.

Can I stop the standing instructions set for a goal?

Yes, you can stop, alter and restart the standing instructions defined on a goal.

How much can a user withdraw from a goal account?

The user can withdraw a partial amount or the entire amount of the goal. Please note that if you withdraw the entire amount of the goal, the goal account gets closed. From there on the Goal can be viewed in the closed account section.

What happens to the interest accrued in my Goal account if I withdraw some amount?

The interest of the amount withdrawn for that period along with the penalty, if any, will be credited to the Goal account if it is active, in case of full withdrawal, the interest would be credited to the maturity account defined at the time of goal creation.

Can a goal be funded from an account of a different currency than that of the goal account?

Yes, however the total value will always be shown as per the base currency of account.

Are the interest components added to my Goal account also visible in the Goal Details page?

Amount with interest accumulated in the goal account is displayed on the Goal details page. Separate interest component is not shown.

Can I view the transactions performed on my goal that is currently closed?

No, you cannot view the transactions performed on a goal that has been closed

Is there a minimum amount I must contribute initially at the time of goal creation?

Yes, the bank defines a minimum contribution amount for each goal product. At the time of goal creation, you are required to credit the goal account with an amount that is not lower than this minimum amount defined.

Are there any validations on the standard instructions to be defined at the time of Goal Creation?

Yes, the validations to be adhered to while defining standing instructions are as follows:

What do the values in the fields ‘You Pay’ and ‘We Pay’ displayed in the Goal Calculator page signify?

The value displayed in the ‘You Pay’ field is the amount that you contribute towards your goal, while value displayed in the ‘We Pay’ component is interest accrued by the bank towards fulfilment of your goal.

Can I calculate the time I will require to achieve a Goal if I contribute a certain amount every month?

No, the goal calculator helps you to identify the amount you need to contribute at a defined frequency and time period. The Goal Calculator does not enable calculation of amount of time required to achieve a goal.

Mailbox

What are the options available under Mailbox?

Following are the options available under Mailbox

What are the items that are displayed under Alerts?

All the alerts sent to the customer by the system based on the transactions carried out in Internet Banking will be displayed under Alerts.

The alerts will be displayed in the descending order.

What are the options available under Mails?

Following options are available under mails.

Mail is used for internal communication between Bank and the customer.

      Inbox - Displays the mails sent by the administrator to the user in response to the mail sent by the user.

      Compose Mails - It can be used by the user to report issues, raise requests and complaints etc to Administrator

      Sent Mail – It can be used to view the mails sent by the user

     Deleted Mail - All mails that are deleted will be displayed here.

What are Notifications?

Notifications are information’s shared by Bank Administrator to user. Users cannot reply to the notifications.

What are the different categories of alerts?

Alerts are mainly classified into Subscribed alerts and Mandatory alerts. Mandatory alerts will be delivered to you on the occurrence of particular event. Subscribed alerts will only be displayed if and only if you explicitly subscribe to the same.

How can I subscribe to alerts?

Other Options:

What are the type of accounts for which interest certificate can be viewed?

Interest Certificate for following type of accounts can be viewed

Whether I can generate TDS certificate for my Deposit Accounts online?

TDS certificate can be generated for my Deposits Accounts online.

I am a user linked to the individual customer-id. What are possible types of limits I can set?

You can set the transaction count (daily and monthly permissible) and the transaction value (daily and monthly permissible).

Whether I can set the cooling period for the beneficiary?

No , you cannot set the cooling period for the beneficiary. The cooling period for the beneficiary is set by the Bank Administrator.

Can I edit my Address and other details through Internet Banking?

No, at present there is no provision to edit the address and contact details through Internet Banking. You can only view the profile post login.

SMS Banking

What are the transaction that are supported through SMS Banking?

Following transactions are supported through SMS Banking

Whether I need to submit any application for enabling the SMS Banking or Missed Call Facility?

Yes , you need to submit the form for enabling SMS Banking or Missed Call facility for your customer-id. Once the facility is enabled.

You need to send an SMS to register for the service. LVBREG<ONE SPACE><CUSTOMERID><ONE SPACE><ac

FAQ for SMS Banking and Missed Call Banking:

Whether we need to register separately for SMS Banking?

Yes, you need to register separately for SMS Banking and Missed Call service. This service is restricted only to Retail users.

Already I had subscribed to SMS Banking and/or Missed Call. Do I need to re-subscribe again?

No, if you had already subscribed to SMS Banking and/or Missed call, then there is no need to subscribe separately for SMS Banking and Missed Call.

Whether there is a change in the process to subscribe for SMS Banking and Missed Call?

Yes, there is a change in the process to subscribe for SMS Banking and Missed Call.

What are the services available in SMS Banking ?

What are the services available in Missed Call Banking?

You can inquire your default account balance by giving a missed call to number 8882441155

I gave a missed call and I didn’t received the balance ?

Check whether the mobile number from which missed call has been given is registered with the Bank.

Security Tips

What are the Security tips that should be adhered by me?

Technology is fast evolving and so are the threats. There are no defined steps that can keep you completely protected against malicious attacks. Here are the few security tips that can be helpful.