iNet Faq

Basics

Which page is called Pre-login page?

Pre-login page is the first page that gets displayed when you access Internet Banking (LVBiNET)

What are the options available in the Pre-login page?

In the pre-login page, you can find a Toggle menu to the LEFT, Login Button the top right Corner.

Toggle Menu has the following options

  • Register
  • ATM/Branch Locator
  • Help
  • About

Click on the Login Option to proceed with the Login


Which page is called Login page?

The page that prompts us to enter the user name and password is call the Login Page. This page appears when the Login Option is clicked in the Pre-login Page.

What are the options available in the Login Page?

Following Options are available in the Login Page

  • Login Option
  • Option to retrieve User name - Forgot Username
  • Option to retrieve the password - Forgot Password
  • Option to unlock the user name


What is home page?

The first page that is displayed post login is called an Home Page.

What are the features available in-Home page?

It comprises of Dash Board full page, Toggle Menu , Search Bar, Notification, Full Name of the user, Date last logged in , Date last failed login etc.


What is Toggle Menu ?

Toggle Menus are menu’s that are contextual in nature – based on the nature of the page. Toggle Menus are available on the top left corner. They are indicated by three parallel horizontal lines. On clicking the same, menu opens to the right. The same can be clicking the ‘X’ button.


How can I navigate with in the Toggle Menu?

If any item with in the Menu has multiple levels of submenu. Then they can be navigated forward by clicking on their respective parent menu.


Note: Actual image may differ from the one shown above. This is given only for illustration.

 

They can be navigated back by clicking on the ‘<’ back button displayed left of the menu


Note: Actual image may differ from the one shown above. This is given only for illustration.

 

I have multiple roles assigned to me. Whether I can switch the roles?

yes , you can switch roles . Choose the appropriate roles from the drop down box in the top left end.


Note: Actual image may differ from the one shown above. This is given only for illustration.

Appearance and Compatibility

I am an existing Internet Banking User. I could see changed in the Internet Banking screens.

Internet Banking has been upgraded to bring in more features with a rich and pleasant feel to the customers.

Can I access Internet Banking Application from Mobile?

Yes, Internet Banking can be access from Mobile (Smart Phones with reasonable resolution and screen size) , Tablets and desktops.

Are there any preferred browsers for accessing Internet Banking Application?

Internet Banking Application is supported over the latest version of all browsers such Internet Explorer, Google Chrome, Mozilla Firefox, Safari etc. However, the recommend browsers would be Google Chrome and Mozilla Firefox.

Onboarding

I am an Individual Customer. How can I onboard to NetBanking?

All Individual Customer with a valid Savings, Current, Term Deposit or Loan Account can Onboard to NetBanking using the ‘Register’ Option in the Home page.

I am an Individual Customer. Do I need to submit an application to Branch for availing the Internet Banking facility?

Individual Customer need not submit the application at Branches. They can onboard to NetBanking using the ‘Register’ Option in the Home page.

I am an Individual Customer. What all details I need to know to Register for Internet Banking?

Basic customer details will be sufficient to Register for Internet Banking. Following information will be required for registration

  • Customer-id
  • Account Number (Valid CASA, TD or Loan Account)
  • First Name
  • Last Name
  • Email-id
  • Date of Birth

I am an Individual Customer. Unable to complete the registration process Successfully

Registration process could fail due to following reason

  • The details furnished for registration is incorrect.
  • The details are not properly updated in CBS
  • The registered mobile number is incorrect.
  • Internet Banking Facility is not enabled for the Account.
  • Already you have a valid user-id for Internet Banking facility

I am an Individual customer. While Registering for Internet Banking, I am getting the error message “Cannot create more users for specific party”. What could be the issue?

The error indicates that you already have a user-id for accessing Internet Banking.

I am an Individual customer. While Registering for Internet Banking, I am getting the error message. I want to correct the data. What shall I do ?

You have to ensure that your first name, last name, email-id, date of birth, registered mobile number is correct in CBS by visiting the Branch. If the details are incorrect, arrange to get it corrected at Branch end by submitting application form with suitable proof.

I am an Individual customer. What shall the composition for user name?

The minimum length for the username is 6 Characters and maximum length is 80 characters. Allowed Characters are a-z , A-Z, 0-9 , @,_ (underscore) , . (dot).

Remember that your username is case-sensitive during login and as such ensure that you remember your user-ids and the case of letters and special characters used.

Customers are requested to refrain from creating Abusive, Seductive, mis-leading usernames. Bank reserves the right to block such username temporarily or permanently as it deem fit.

I am an Individual Customer. While setting the user name, we are getting the error message “User already exists”.

The user name already exists. Please try with a different username.

I am a non-Individual customer. How can I onboard to NetBanking?

All Non-Individual customers need to submit the Internet Banking Application along with other document stipulated in the application form. The user/s will be created as per the Mandate enclosed.

Login

What shall I key in for user name and password ?

If you are an existing Internet Banking user and you have not set your user name. You have to key-in the customer-id as your password.

If you are existing user and had set your user name post login then use the user name at the time of login.

If you are a new customer, try with the username set by you (for individuals) or assigned by Bank for Non-individual users.

At the time of Login, I am getting the message “Invalid Credentials”. What shall I do?

Your Username or password or both username and password is wrong.

  • Recheck your username. Kindly note that username is case sensitive
  • Your password is also case sensitive.
  • Incase you forgot the password, reset the password and attempt again.
  • Continuous unsuccessful login attempts will lock your user id.

I am an Individual and already having an Internet Banking User Id. I forgot my username. How to get my username?

You can use the forgot username option in the login page.

I tried to retrieve the username using Forgot Username Option, but system is displaying an error message. What could be the reason?

The details such as email-id, date of birth is not matching with our records or the authentication has failed.

I am an existing Customer and already having an Internet Banking User Id. I forgot my Password. How to retrieve my Password?

You cannot retrieve the password. However, you can reset the password using the forgot password option in the login page.

I am an individual customer and I am getting the message “User is locked. Please contact administrator”. What could be the issue?

User id could be locked, if the user attempts to login with invalid user-id or password combination continuously for 3 or more attempts. You can unlock the user using the Unlock User ID option.

Login Screen

I am an Individual Customer using Internet Banking services. What are all the features available for me?

Menu
Features
Toggle Menu>Accounts>Current and Savings
  • View Statement
  • Cheque Status Inquiry
  • Cheque Book Request
  • Stop/unblock Cheque
  • Manage Sweep-in
Toogle Menu >Accounts >Term Deposits
  • New Deposit
  • View Statement
  • Top Up
  • Redemption
  • Edit Maturity Instruction
Toogle Menu >Accounts >Recurring Deposits
  • New Recurring Deposit
  • View Statement
  • Redemption
  • Edit Maturity Instruction
Toggle Menu>Accounts>Loans and Finances
  • View Statement
  • Repayment
  • Disbursement Inquiry
  • Schedule Inquiry
Toggle Menu>Accounts>Nominations
  • Current and Savings
  • Term Deposits
  • Recurring Deposits
Toggle Menu>Digital Certificate
  • Digital Certificate Register
  • Digital Certificate Update
Toggle Menu>Payments
  • Favorites
  • View Domestic Payments
  • Transfer Money
  • Adhoc Payment
  • Multiple Transfers
  • Upcoming Payments Inquiry
  • Repeat transfers
  • Manage Payee
Toggle Menu>Bill Payments
  • Bills
  • Add Biller
  • Manager Billers
  • Quick Bill Pay
  • Quick Recharge
  • Payment History
  • Raise Complaints
  • Complaint History
Toggle Menu>PFM
  • Goal
  • Spend
  • Budget
Toggle Menu>Interest Certificates
  • Savings and Current
  • Term Deposit
  • Loans
Toggle Menu>TDS
  • TDS Certificate
Toggle Menu>Manage Alerts
  • Profile
  • Savings and Current
  • Term Deposits
  • Loans
  • Payments
Toggle Menu>Limits
  • Set Daily and Monthly transaction count and
    Value - Transaction wise
Toggle Menu>TDS Certificate
  • Generate TDS Certificate
Toggle Menu>Service Request
 
Toggle Menu>ATM/Branch Locator
 
Toggle Menu>Session Summary
  • Display the transaction details
Toggle Menu>Mail Box
  • Mails
  • Alerts
  • Notification
Toggle Menu>My Preferences
  • Profile
  • Primary Account Number
  • Alerts/notification
  • Third Party Apps
  • Security and Login
    • Set Security Questions
    • Enable SMS/Missed Call Banking
    • Change Transaction Pin
    • Reset Transaction PIN
  • OTP mode settings
  • Settings
Toggle Menu>Change Password
  • Provision to change the password.
Toggle Menu>Session Summary
 
Profile can also be accessed by clicking on the Down arrow (besides User name) on the right top corner

I am an Individual Customer using Internet Banking services. What are all the items available in the Dashboard.

The dashboard is configurable and subject to change by Bank Administrator. The prominent items in the Dashboard are as follows

My Network which displays

I Have : All the Assets of the user will be displayed.

I Owe: All Liabilities will be displayed.

All Recent Activities done through the user login is displayed here

Click on View More to view more details about the activity

All the Spends of customer - based on the category will be displayed.

My Account - Will display the details of all the account. The Operations against each account can be accessed by clicking on the three vertical dots againts each account.

It will display Savings, Current, OD Account, Term Deposits , Recurring Deposits and Loan accounts

It will display all the Bill that are pending for payment

Beneath the same, the option to perform Mobile Prepaid or DTH recharge using Quick Recharge.

Instant Bill payment using Quick Bill Pay.

View all the registered Billers by clicking on View All Billers

All Standing instructions, which are due for execution will be displayed under the upcoming payments.

All service request raised with status not completed will be displayed here.

There are option to Raise New Request and also to track the service request.

Notifications sent to the user by the Banks can be viewed here.

Click on View all to view all the Notifications.

Note: Actual image may differ from the one shown above. This is given only for illustration.

I am an non-Individual Customer or user created for using Internet Banking services on behalf of non-individual customer. What are all the features available for me?

Menu
Features
Toggle Menu>Accounts>Current and Savings
  • Overview
  • Cheque Status Inquiry
  • Cheque Book Request
  • Stop/unblock Cheque
Toggle Menu>Accounts>Term Deposits
  • Overview
  • New Deposit
  • View Statement
  • Redemption
  • Edit Maturity Instruction
Toggle Menu>Accounts>Loans and Finances
  • Overview
  • View Statement
  • Repayment
  • Disbursement Inquiry
  • Schedule Inquiry
Toggle Menu>File Upload
  • File Upload
  • Uploaded Files Inquiry
Toggle Menu>Reports
  • Report Generation
  • My Reports
Toggle Menu>Digital Certificate
  • Digital Certificate Register
  • Digital Certificate Update
Toggle Menu>Payments
  • Favourites
  • Setups > Manage Payees
  • Setups> Repeat Transfers
  • Payments and Transfers> Transfer Money
  • Payments and Transfers> Adhoc Payment
  • Payments and Transfers> Multiple Transfers
  • Payments and Transfers> Issue Demand Drafts
  • Inquiries>Upcoming Payments Inquiry
  • Inquiries>Inward Remittance Inquiry
  • Inquiries>Outward Remittance Inquiry
  • Inquiries>View Domestic Payments
Toggle Menu>Bill Payments
  • Bills
  • Add Biller
  • Manager Billers
  • Quick Bill Pay
  • Quick Recharge
  • Payment History
  • Raise Complaints
  • Complaint History
Toggle Menu>Interest Certificates
  • Savings and Current
  • Term Deposit
  • Loans
Toggle Menu>TDS
  • TDS Certificate
Toggle Menu>Manage Alerts
  • Profile
  • Savings and Current
  • Term Deposits
  • Loans
  • Payments
Toggle Menu>Limits
  • Set Daily and Monthly transaction count and
    Value - Transaction wise
Toggle Menu>TDS Certificate
  • Generate TDS Certificate
Toggle Menu>Service Request
 
Toggle Menu>ATM/Branch Locator
 
Toggle Menu>Session Summary
  • Display the transaction details
Toggle Menu>Mail Box
  • Mails
  • Alerts
  • Notification
Toggle Menu>My Preferences
  • Profile
  • Primary Account Number
  • Alerts/notification
  • Third Party Apps
  • Security and Login
    • Set Security Questions
    • Enable SMS/Missed Call Banking
    • Change Transaction Pin
    • Reset Transaction PIN
  • OTP mode settings
  • Settings
Toggle Menu>Change Password
  • Provision to change the password.
Toggle Menu>Session Summary
 
Profile can also be accessed by clicking on the Down arrow (besides User name) on the right top corner

I am an non-Individual Customer or user created for using Internet Banking services on behalf of non-individual customer. What are all the items available in the Dashboard.

The dashboard is configurable and subject to change by Bank Administrator. The dash board changes depending on the roles assigned.

  • Financial Overview of the Party is shown under Viewer Role
  • The Network is shown in the Middle, surrounded by Assets by Liabilities.
  • You can further drilldown on the Assets or Liabilities by clicking on the respective section.
  • Hover the mouse the graph to view the details.
  • Position Currency Wise will be shown in the dash board
  • The Break up value of Current & Savings, Term Deposits, Loans and Financies are shown in the Dashboard.
Note: Actual image may differ from the one shown above. This is given only for illustration.

Note: Actual image may differ from the one shown above. This is given only for illustration.

Accounts

I am an Individual Customer using Internet Banking services. Whether all my accounts will be listed in Internet Banking?

All the accounts pertaining to the Individual customer-id and which are enabled for Internet Banking will be listed in Internet Banking. For accounts, which requires authorisation of more than one customer/user linked to it, only inquiry options will be available, and no debits will be allowed to such account/s through Internet Banking.

I am an Individual Customer. What shall I do to get my accounts listed in Internet Banking?

For Savings or Current accounts opened in Internet Banking, you should opt for Internet Banking as a channel. All your Term deposit and loans accounts will be listed in Internet Banking.

What are all the type of Accounts that I can manage through Accounts Section?

You can manage your Current & Savings Account, Recurring Deposit, Term Deposit and Loan Accounts using the Accounts Section.

I am a Non-Individual Customer using Internet Banking services. Whether it is possible to have multiple layers of authorisation.

Yes, you can enable multiple layers of authorisation transaction wise or for a group of transactions based on the amount slab, at account level etc.

I am a Non-Individual Customer using Internet Banking services. Whether all my accounts will be listed in Internet Banking?

No Accounts will be mapped based on the Mandate provide. The transactions that can be performed on the account will also be decided based on the Mandate.

What are all the Operations that I can perform on my Current and Savings Account?

Following Operation can be performed on my Current and Savings Account

  • Account Details
  • View Statement
  • Cheque Status Inquiry
  • Cheque Book Request
  • Stop/unblock Cheque
  • Manage Sweep-in

What are all the search options available for me while viewing the account statement?

Account statement can be viewed for pre-defined duration such as Current Month, Previous Month, Previous Quarter or Based on Date Range.

There is also provision to filter Debits only , Credits only and Both. It is recommended to restrict the date range to less than 1 year.

Whether I can download my Account Statement, if so what are the supported formats?

  • Account statement can be downloaded in following formats
  • CSV - Comma Separated Value
  • MT940 – Swift Format
  • PDF – Portable Document Format
  • QIF - Quicken Interchange Format
  • OFX - Open Financial Exchange

Whether my instruction for Stop Cheque Payment or Unblock such stop payment instruction happen instantaneously?

Yes, the instructions are updated instantaneously. However, we recommend to ascertain the cheque Status using ‘Inquire Cheque Status’ option before proceeding further.

What is the manage Sweep-in Feature?

Sweep in facility enables customers to link their Current and Savings account to another Current and Savings account held with the bank. Whenever there is insufficient funds, the shortfall in the account is swept in from the linked current and savings account, thereby providing the customer the convenience of getting payments processed with ease.

This feature will work, if and only if the production is enabled for Sweep-in facility.

Can I check by AMMB or AQMB and the short fall for the same?

You can check the Average Monthly Minimum Balance, Average Quarterly Minimum Balance and its shortfall by clicking on the Account Details.

Account Details, also show you the hold amount, limit, uncleared balance, nomination details, Sweep in amount etc.

Whether I can add nickname to my Account for Better Identification?

Yes, you can add Nick Names to your Current and Savings Account, Term Deposit accounts, Recurring Deposit and Loans

What are all the Operations that I can perform on my Term Deposit Account?

Following are the features available under Term Deposits.

Edit Maturity Instruction

  • New Deposit
  • View Statement
  • Redemption

Whether all the Term Deposit Account opened across different channels will be shown here?

Yes, Deposits opened through Internet Banking channel and Branch Channel will be displayed here.

What all I can edit in Edit Maturity instructions for Term Deposits?

We can change the maturity instruction and the ‘pay To’ options under the Edit Maturity Instructions.

Following options are available under maturity instruction

  • Renew Principal and Payout the Interest
  • Renew interest and Principal
  • Close on Maturity
  • Renew Special Amount and Payout the remaining amount.

Under ‘Pay To’, we have the option to pay to Own accounts, Internal Account or Domestic Account (Inter-Bank Accounts).

Whether the maturity proceeds for the Terms Deposits be credited to the account in other Bank?

Yes, maturity proceed of Term Deposit can be credited to other Bank Account. The proceeds will be send using NEFT. Ensure that the Account Number, Name and Bank Code provided are correct in all aspects.

Whether there is a provision to pre-close the deposits?

Yes, you can use the redemption option to pre-close the deposits.

Whether we can pre-close deposits opened through branches using the redemption option?

Yes, you can pre-close the deposit opened through Branches, Internet Banking channel using the redemption option.

I am an Individual customer. I want to open a normal deposit, but the product is not be displayed?

The deposit products which are eligible for the customer, will only be displayed to them.

For Eg : NRI customer will be displayed with NRI deposit products only

Senior Citizen will be shown Senior Citizen Deposit Products only.

Whether I have a provision to register Nominees for Term Deposit products online?

Yes, there is a provision to register Nominees for Term Deposit Products.

What are all the Operations that I can perform on Recurring Deposit?

Following are the features available under Term Deposits.

Edit Maturity Instruction

  • Recurring Deposit
  • View Statement
  • Redemption

Whether all the Recurring Deposit Account opened across different channels will be shown here?

Yes, Recurring Deposits opened through Internet Banking channel and Branch Channel will be displayed here.

What all I can edit in Edit Maturity instructions for Recurring Deposits?

We can change the maturity instruction and the ‘pay To’ options under the Edit Maturity Instructions.

Following options are available under maturity instruction

  • Renew Principal and Pay-out the Interest
  • Renew interest and Principal
  • Close on Maturity
  • Renew Special Amount and Pay-out the remaining amount.

Under ‘Pay To’, we have the option to pay to Own accounts, Internal Account or Domestic Account (Inter-Bank Accounts).

Whether the maturity proceeds for the Recurring Deposits be credited to the account in other Bank?

Yes, maturity proceed of Term Deposit can be credited to other Bank Account. The proceeds will be send using NEFT. Ensure that the Account Number, Name and Bank Code provided are correct in all aspects.

Whether there is a provision to pre-close the Recurring Deposits?

Yes, you can use the redemption option to pre-close the recurring deposits.

Whether we can pre-close recurring deposits opened through branches using the redemption option?

Yes, you can pre-close the recurring deposit opened through Branches, Internet Banking channel using the redemption option?

Senior Citizen will be shown Senior Citizen Deposit Products only.

Whether I have a provision to register Nominees for Recurring Deposit products online?

Yes, there is a provision to register Nominees for Term Deposit Products.

Whether I have a provision to repay the loan online?

Yes, you can repay the loans online using the Loan Repayment option.

Whether I have a provision to view the loan schedule?

Yes, you have the provision to view the loan schedule.

Can I view details for the loan accounts?

Yes, you can view the details by clicking on the Loan Details tab.

What are all the account types for which I can add Nominees?

You can add Nominees for Current and Savings Account, Term Deposits and Recurring Deposits.

What are the documents to be submitted for opening a Term Deposit Online? Will TDS be deducted for the Deposit I open online.

This facility is given for registered customers only. Hence no documents are required for opening Term Deposits online. However applicable TDS will be deducted as per the rules prevalent from time to time.

What are the types of Deposit accounts I can open through Internet Banking?

  • DCD- Dhana Chakra Deposit- A cumulative Deposit product
  • FD- Fixed Deposit
  • NRE-FD- Nonresident External (Indian) Fixed Deposit
  • NRE-DCD- Nonresident External (Indian) Dhana Chakra Deposit
  • Senior Citizen-DCD- Senior Citizen Dhana Chakra Deposit
  • Senior Citizen FD- Senior Citizen Fixed Deposit

I am a senior Citizen and have a savings account with your bank. Can I open Senior Citizen Deposit Online?

Yes, you can open the senior citizen deposit online.

Authentication

Payment

What are the options available under payments?

Following options are available under payments

  • Favourites
  • View Domestic Payments
  • Transfer Money
  • Adhoc Payment
  • Multiple Transfer
  • Issue Demand Drafts
  • Request Money
  • Upcoming Payment inquiry
  • Repeat Transfer
  • Manage Payees

What are the options available to me for doing the fund transfer ?

Transfer funds to an Existing Payee or new payee or Own accounts.

Use the option Transfer funds to Payee to perform the following transactions

  • Internal Accounts
  • NEFT
  • RTGS
  • IMPS P2A
  • IMPS P2P

Whether we can initiate multiple Fund transfer at once?

Yes, you can initiate multiple Fund transfer using the multiple fund transfer screen available. You can initiate upto 50 transfers at a time.

What are the different kinds of Fund Transfer available?

Yes, the limits are as follows

Retail
Type of Funds Transfer
Limit Per day Rs.
Limit Per Txn Rs.
FT to Own accounts in LVB 5,00,000 5,00,000
FT to Third Party accounts in LVB 5,00,000 5,00,000
E-Commerce – Online shopping & Bills payment 1,00,000 1,00,000
NEFT 5,00,000 5,00,000
RTGS (Min 2.00 Lacs) 5,00,000 5,00,000
Corporate
Type of Funds Transfer Limit Per day Rs. Limit Per Txn Rs.
FT to Own accounts in LVB No limit 25,00,000
FT to Third Party accounts in LVB No limit 25,00,000
E-Commerce – Online shopping & Bills payment 10,00,000 10,00,000
NEFT No limit 10,00,000
RTGS No limit 25,00,000

What all information do I require for doing a NEFT / RTGS/IMPS P2A Funds Transfer through Internet

You need the following details for transferring funds from LVB to Other Bank:

  • The name of the beneficiary as mentioned in the account held in the other bank
  • Account number of the beneficiary held in the other bank
  • IFSC code for the beneficiary's branch.
  • Name of bank branch with which the account is held

What all information do I require for doing a IMPS P2P Fund Transfer through Internet Banking?

For performing an IMPS P2P fund transfer, you need to know the Mobile Number and the MMID (Mobile Money Identifier) of the beneficiary.

What are all the frequency available option for Standing Instruction (Repeated Transfers)?

Following are the frequency available for repeated transfer

  • Daily
  • Weekly
  • Fortnightly
  • Monthly
  • Bi-Monthly
  • Quarterly
  • Semi-Annually
  • Annually

To whom can I send funds using Standing Instruction (Repeated Transfers)?

Standing Instruction (aka Repeated Transfers) can be set for transfers

  • Within users own accounts
  • Within LVB accounts
  • To accounts in other banks

Can I set a Standing Instructions (Repeated Transfer) to credit my RD ?

Add a beneficiary for the Recurring deposit account and then choose the beneficiary for initiating the Standing instruction.

Is it possible to set the standing instruction to execute only for specific no. of instances from a particular date?

Yes, You can set the standing instruction as per the frequency defined over a date range or specific number of iterations.

Choose the option after to set the number of iterations.


Choose the option as ‘on’ under stop Transfering to indicate a stop date.


Is there any provision for me ensure that irrespective of the frequency chose, it is executed today once and then subsequently based on the frequency, start date and the end date?

Yes, the provision is there. You can initiate the transfer once as on the date of setting the instruction by choosing the option Also Transfer Today.

What are the type of Beneficiaries that can be added by me?

You can add the following types of beneficiaries

  • Internal
  • Domestic Beneficiary using Account and IFSC
  • Domestic Beneficiary using Mobile and MMID
  • Beneficiary for Demand Draft

Is there a provision for me to view list of Beneficiaries added by me?

Yes, you can click on the link Toggle Menu>Payments>Manage Payee to view the list of beneficiaries.

You can also search for a beneficiary using the search option available in the screen.

A person is having more than one account, Can I group these beneficiaries under the same name?

Yes, it is possible. First add the beneficiary for one account. Then choose the beneficiary and add other accounts. Both beneficiary details will appear under one name.


Note: Actual image may differ from the one shown above. This is given only for illustration.

Whether we can set limits for the Beneficiaries?

Yes, the following limits can be set for the Beneficiary

  • Daily Limit (value of transaction)
  • Domestic Beneficiary using Account and IFSC

The limit need to be set by either edit the Beneficiary or using the option manage payee limit in the confirmation screen for beneficiary creation. The Beneficiary limits are not available during the beneficiary creation.

Whether we can transfer funds to the beneficiary immediately?

You cannot transfer funds to Beneficiary immediately during the cooling period. During the cooling period set by Bank, there could be restriction on the duration and the quantum of the amount for which fund transfer can be effected for the selected beneficiary.

I had deleted and added the same beneficiary. Whether the cooling period again applies to them?

Yes, cooling period applies to the newly added beneficiary.

What are the Demand Draft delivery options available to me at the time of creating a Payee for Demand Draft?

Note: The Demand Draft feature will be enabled in the subsequent releases.

The type of delivery option available for Demand Draft are

  • Delivered to user address
  • Delivered to Nearest Branch

What are the other actions, I can perform through Manage Beneficiary?

You have the following options against the beneficiary

  • Pay
  • Edit/View
  • Remove

Can we issue Demand Draft Online?

Yes, you can order Demand Drafts online. The draft will be delivered to the user Address or the nearest Branch based on the payee.
Note: The Demand Draft feature will be enabled in the subsequent releases.

Whether there is a provision to repeat the already performed transactions?

Yes, there is a provision to repeat the already performed transactions. Upon completing the transaction, just add the same to favourites, by clicking on the Add to Favourite transaction.

Bill Payments

What are the features I have under Bill Payments?

We have the following features under Bill Payments

  • Quick Recharge
  • Quick Bill Pay
  • Manage Billers
  • Add Billers
  • Bills
  • Payment History
  • Raise Service Complaint
  • Complaint History

Whether I can set standing instruction for my Bills?

Note: The Auto-pay / standing instruction feature will be enabled in the subsequent releases.

Yes, you can set standing instruction from the Bills. You can set Standing instructions for all types of Bills.

Can I stop the Scheduled Payment?

Note: The Auto-pay / standing instruction feature will be enabled in the subsequent releases.

You can stop the scheduled payment. However, the same should be stopped at least 2-3 days before the scheduled date.

Whether I can set schedule payment for my Bill adhoc without setting?

Note: The Auto-pay / standing instruction feature will be enabled in the subsequent releases.

Yes, you have the provision to pay the Bill instantly or at a later date by mentioning the date on which the payment should be affected.

What are the types of Billers for which Autopay can be set?

Note: The Auto-pay / standing instruction feature will be enabled in the subsequent releases.

Autopay can be set for all types of Billers including Payee, Biller or Both

Payee - These are the type of Billers for which bills are not generated. Payments are made on adhoc basis.

Biller - For these type of Billers, Bills are generated. Payments can only be made against the Bills

Both – For these types of Billers, payments can be adhoc or against the Bill

What are the parameters I should pass for setting the Autopay for the Payee?

Note: The Auto-pay / standing instruction feature will be enabled in the subsequent releases.

Following parameters are required, while setting the autopay for the payee

  • Start Date (should be always greater than the current date and the end date)
  • End date
  • Frequency
  • Currency
  • Amount - The amount will be paid at the frequency mentioned during the date range.
  • Payment Account
  • Payment IFSC

What are the parameters I should pass for setting the Autopay for the Biller type Biller and Both?

Note: The Auto-pay / standing instruction feature will be enabled in the subsequent releases.

Following parameters are required, while setting the autopay for the payee

  • Currency
  • Amount - The amount will be paid at the frequency mentioned during the date range.
  • Payment Account
  • Payment IFSC

Can I recharge or make payment to Biller without registering the Biller?

Yes, you can do the recharge for DTH and Mobile Prepaid without registering the Billers. For certain Billers, where there is a provision to make adhoc payment. The payment can be done without adding the Biller.

I had registered an Autopay for the Biller. However, my bill is not scheduled for payment.

Note: The Auto-pay / standing instruction feature will be enabled in the subsequent releases.

Autopay initial processing would take time and possibly it will not apply for the bills generated during the current billing cycle. If the autopay is active, the subsequent bills generated should get scheduled.

The other possibility for the bill not getting scheduled would be that the Bill amount had exceeded the limit set by you.

My account had been debited but the bill payment/recharge is not processed.

In case your account had been debited whereas the bill payment or recharge is not successful. Then the amount will be refunded shortly within 2-3 working days.

I made a double payment by mistake. Will the amount be refunded.

Certain billers adjust all the payments made against that account and few billers may refund the same. Incase, if the amount is refunded by the biller the same will be refunded by Bank. Otherwise you can raise the issue directly with your biller.

I made a wrong payment. How shall I claim the refund?

In case of wrong payments, you are requested to directly take it up with the respective biller.

Whether I get an Alert , whenever a bill is scheduled or due for payment?

You would get an SMS or Email Alert whenever a bill is scheduled. You can also view the Upcoming payments in your dashboard.

Personal Finance Manager(PFM)

What is PFM?

PFM refers to personal Finance Manager. It helps you manage your finances through the following means

Spends - Duly categorising your spends to identify the category in which spends are made

Budgets - Enables you to control the spends under a category.

Goals - Enables you to save money towards achieving the Goal.

How does Spends Work?

Spend helps you to categorise the expenditures you make through LVBiNet.

  • First you can create categories or use the default categories available to you.
  • Categorise your expenditure into the pre-defined categories.

You can manage Categories and sub-categories using the Option Toggle Menu >PFM >Spends>Manage Categories

You can view and categories the spend category for the transaction using the Option Toggle Menu>PFM>Spends>View Transactions

What are the type of Accounts for which we can categorise the spends?

We can categorise spends for all operating accounts such as Savings, Current etc.

How Budget works?

Budget allows you set the maximum spends under a particular category during specific period.


Note: Actual image may differ from the one shown above. This is given only for illustration.

What are all the options available under Budget?

Following are the options available under Budget

  • Set the Budget (create Budget for a category)
  • View the Budget (View the Budget set against the category)
  • Modify the Budget (Change the Budget amount and periodicity)
  • Delete the Budget

What are the periodicity for which the budget can be set?

Budgets can be set for the following periodicity

  • This Month
  • Recurring
  • Specific Duration

Whether we can change the frequency for the budget?

No, the frequency can only be Monthly for the budget.

How can I identify how much I have spent against a set budget?

Under View Budgets, bar graphs are displayed against each category for which budget has been set. The bar graph displays the amount consumed against a budget as a percentage value. The amount spend can also be viewed in terms of actual amount value by hovering over the bar graph.

How can I set the Goal?

Goals can be set by using the option Toggle Menu>PFM>New Goal>New Goal.

What are all the options available under Goal?

Following options are available under Goal

  • Goal Calculator
  • Set Goal
  • View Goal (Active/Closed).

Can I edit my Goal amount?

Yes, you can adjust your goal amount as per your requirements; however, the amount should be within the range of the product under which you have created your goal.

Can I change the maturity instructions of my goal after it has been created?

Yes, you can change these maturity instructions by selecting the option to edit a goal from the Goal Details page.

Can I stop the standing instructions set for a goal?

Yes, you can stop, alter and restart the standing instructions defined on a goal.

How much can a user withdraw from a goal account?

The user can withdraw a partial amount or the entire amount of the goal. Please note that if you withdraw the entire amount of the goal, the goal account gets closed. From there on the Goal can be viewed in the closed account section.

What happens to the interest accrued in my Goal account if I withdraw some amount?

The interest of the amount withdrawn for that period along with the penalty, if any, will be credited to the Goal account if it is active, in case of full withdrawal, the interest would be credited to the maturity account defined at the time of goal creation.

Can a goal be funded from an account of a different currency than that of the goal account?

Yes, however the total value will always be shown as per the base currency of account.

Are the interest components added to my Goal account also visible in the Goal Details page?

Amount with interest accumulated in the goal account is displayed on the Goal details page. Separate interest component is not shown.

Can I view the transactions performed on my goal that is currently closed?

No, you cannot view the transactions performed on a goal that has been closed

Is there a minimum amount I must contribute initially at the time of goal creation?

Yes, the bank defines a minimum contribution amount for each goal product. At the time of goal creation, you are required to credit the goal account with an amount that is not lower than this minimum amount defined.

Are there any validations on the standard instructions to be defined at the time of Goal Creation?

Yes, the validations to be adhered to while defining standing instructions are as follows:

  • The standing instruction must be set from a savings account you hold with the bank.
  • The end date of the instruction should not be later than the date on which the goal ends.

What do the values in the fields ‘You Pay’ and ‘We Pay’ displayed in the Goal Calculator page signify?

The value displayed in the ‘You Pay’ field is the amount that you contribute towards your goal, while value displayed in the ‘We Pay’ component is interest accrued by the bank towards fulfilment of your goal.

Can I calculate the time I will require to achieve a Goal if I contribute a certain amount every month?

No, the goal calculator helps you to identify the amount you need to contribute at a defined frequency and time period. The Goal Calculator does not enable calculation of amount of time required to achieve a goal.

Mailbox

What are the options available under Mailbox?

Following are the options available under Mailbox

  • Mails
  • Alerts
  • Notifications

What are the items that are displayed under Alerts?

All the alerts sent to the customer by the system based on the transactions carried out in Internet Banking will be displayed under Alerts.

The alerts will be displayed in the descending order.

What are the options available under Mails?

Following options are available under mails.

  • Inbox
  • Compose Mails
  • Sent Mail
  • Deleted Mail

Mail is used for internal communication between Bank and the customer.

      Inbox - Displays the mails sent by the administrator to the user in response to the mail sent by the user.

      Compose Mails - It can be used by the user to report issues, raise requests and complaints etc to Administrator

      Sent Mail – It can be used to view the mails sent by the user

     Deleted Mail - All mails that are deleted will be displayed here.

What are Notifications?

Notifications are information’s shared by Bank Administrator to user. Users cannot reply to the notifications.

What are the different categories of alerts?

Alerts are mainly classified into Subscribed alerts and Mandatory alerts. Mandatory alerts will be delivered to you on the occurrence of particular event. Subscribed alerts will only be displayed if and only if you explicitly subscribe to the same.

How can I subscribe to alerts?

Other Options:

What are the type of accounts for which interest certificate can be viewed?

Interest Certificate for following type of accounts can be viewed

  • Savings and Current
  • Recurring Deposit
  • Term Deposit
  • Loans

Whether I can generate TDS certificate for my Deposit Accounts online?

TDS certificate can be generated for my Deposits Accounts online.

I am a user linked to the individual customer-id. What are possible types of limits I can set?

You can set the transaction count (daily and monthly permissible) and the transaction value (daily and monthly permissible).

Whether I can set the cooling period for the beneficiary?

No , you cannot set the cooling period for the beneficiary. The cooling period for the beneficiary is set by the Bank Administrator.

Can I edit my Address and other details through Internet Banking?

No, at present there is no provision to edit the address and contact details through Internet Banking. You can only view the profile post login.

SMS Banking

What are the transaction that are supported through SMS Banking?

Following transactions are supported through SMS Banking

  • Account Balance Inquiry
  • Account Statement Request
  • Inquiry of last 5 transactions
  • Request Cheque Book
  • Stop Cheque Request
  • Cheque Status Inquiry
  • Deposit Inquiry
  • Disable Account Access
  • Help to get list of supported banking requests
  • Definition/Modification of Primary Account Number
  • Inquiry of Primary Account Number

Whether I need to submit any application for enabling the SMS Banking or Missed Call Facility?

Yes , you need to submit the form for enabling SMS Banking or Missed Call facility for your customer-id. Once the facility is enabled.

You need to send an SMS to register for the service. LVBREG<ONE SPACE><CUSTOMERID><ONE SPACE><ac

FAQ for SMS Banking and Missed Call Banking:

Whether we need to register separately for SMS Banking?

Yes, you need to register separately for SMS Banking and Missed Call service. This service is restricted only to Retail users.

Already I had subscribed to SMS Banking and/or Missed Call. Do I need to re-subscribe again?

No, if you had already subscribed to SMS Banking and/or Missed call, then there is no need to subscribe separately for SMS Banking and Missed Call.

Whether there is a change in the process to subscribe for SMS Banking and Missed Call?

Yes, there is a change in the process to subscribe for SMS Banking and Missed Call.

SMS Banking - New Process

SMS Banking - Earlier Process (withdrawn now)

Customer need to apply in a prescribed format for Missed Call Banking.  The default account to be configured can be set at the time of  registering for the facility.

For Self Onboarded Retail Internet Banking users, SMS Banking and Missed Call Banking should be enabled by default

Now customer need to register for the SMS Banking by sending SMS as LVBREG<SPACE><CUSTOMERID> to 9282441155

Customer need to register for SMS alert by sending the message  LVBREG <SPACE><CUSTOMERID><SPACE><ACCOUNT>

The account will be set as the default account.

 

Missed Call Banking- New Process

Missed Call Banking - Earlier Process (withdrawn now)

Customer need to apply in a prescribed format for SMS. The default account to be configured can be set at the time of registering for the facility.

Once registration is completed. User can  initiate a missed call to the number 8882441155 and he user should get the balance of his default account.

Customer need to register for SMS alert by sending the message LVBREG <SPACE><CUSTOMERID><SPACE><ACCOUNT>

On T+1 , missed call facility will be enabled and the user can get the balance by giving a missed call to the number 8882441155.

What are the services available in SMS Banking ?

 

SMS FORMAT

Description

LVBREG<SPACE><CUSTOMERID>

Register for SMS Banking / Missed Call Service

LVBBAL

View the balance of the primary account.

LVBBAL<SPACE><Last 6 digits of the account number>

View the balance of the Account Number

LVBTXN

View Last 5 transactions of the primary account

LVBTXN<SPACE><Last 6 digits of the account number>

View the Last 5 transactions of the Account

LVBTDQ<SPACE><LAST 6DIGITS OF THE ACCOUNT NUMBER>-<Deposit Number>

Query the details of the TD

LVBCHQ<SPACE><Last 6 digits of the account number><SPACE><Cheque Number>

Check the status of the cheque number

LVBSTCHRQ<SPACE><Last 6 digits of the account number><SPACE><Cheque Number>

Stop the payment of the cheque

LVBPAQ

Inquire the Primary Account

LVBPAU<SPACE><Last 6 digits of the account number>

Update the account as Primary Account

LVBCHRQ<SPACE><Last 6 digits of the account number>

Initiate the cheque book request for the account

LVBDEL

Disable the userid

What are the services available in Missed Call Banking?

You can inquire your default account balance by giving a missed call to number 8882441155

I gave a missed call and I didn’t received the balance ?

Check whether the mobile number from which missed call has been given is registered with the Bank.

Security Tips

What are the Security tips that should be adhered by me?

Technology is fast evolving and so are the threats. There are no defined steps that can keep you completely protected against malicious attacks. Here are the few security tips that can be helpful.

  • Ensure that Devices from which you access Internet Banking is protected from unauthorised access.
  • Install Genuine version of Anti-virus and Malware protection on the devices
  • Ensure that the Operating systems are patched properly and kept upto date.
  • Avoid Using Public Wi-Fi or VPN softwares
  • Avoid accessing Internet Banking application from Public places.
  • Change your password regularly and ensure it's a strong one.
  • Don’t disclose user-id, account number, secret question and answers, Transaction PIN etc to others. Never share these details with others, even family members. Do not reveal them to anybody, including Bank’s employee.
  • Always validate the url using which you are accessing the Internet Banking. Never access Internet Banking using the links shared via emails, SMS (including short URLs), Notifications etc.
  • Check the debit, credit and other notification sent by bank over SMS, Email etc to identify any unauthorised transactions.
  • Verify your account statement regularly to ensure that the transactions reflecting in your account statement are valid.
  • Always make it a habit to logout of the Internet Banking Application, as soon as you leave the seat.