Grievance Redressal

 

Grievance Redressal Mechanism :

 

We are here to give you the best customer service.

However you can register your complaints and give us your valuable suggestions for improvement, at any of our Branches or Regional Offices.

 

You can also register your complaints and suggestions online for quick and efficient action.

  • Fill the Grievance Redressal form online.
  • If you are an existing customer, please quote the correct customer id or account number (16 digits).
     

Grievance Escalation :

 

Contact our Branch Manager where you have your account over phone or Register the Complaint in the Complaint Register available with Branch Manager. You will get the resolution within 5 days.

 

Please forward your complaints to the following Regional Nodal Officer in our bank based on the geographical location of your branch.

 
Regional Office Address of the Regional Nodal Officer Area of Operation(State Name)
New Delhi Mr. Mayank Bhargava
Vice President & Regional Head,
The Lakshmi Vilas Bank Ltd.,
29/35/First floor,West Punjabi Bagh,
Opposite Shivaji Park Metro Station. New Delhi - 110026
Phone No: 011 45753401
EMail ID : Mayank.Bhargava@lvbank.in
Chhattisgarh, Jharkhand, Odisha, Rajasthan, Uttar Pradesh, Delhi, Haryana, West Bengal
Mumbai Mr.Parag Gopal
Vice President, Regional Head
The Lakshmi Vilas Bank Ltd., v Regional Office, The Ruby Towers – 6th floor,
Senapati Bapat Marg, Tulsi Pipe Road, Dadar West, Mumbai -400 028, Maharastra.
Phone No: 022 49732065
EMail ID : Parag.Gopal@lvbank.in
Gujarat, Madhya Pradesh, Maharastra
Bangalore Mr.Jagannath N
Vice President
The Lakshmi Vilas Bank Ltd.,
Regional Office, No.93, 2nd Floor, T.K.N. Mansion,
K.H.Road (Double Road), Opp. To KSRTC Head Office, Bangalore -560 027
Phone No: 080 - 22631312
EMail ID : jagannath.Nagarajan@lvbank.in
Karnataka
Coimbatore Sri.R Thamotharan,,
Vice President,
The Lakshmi Vilas Bank Ltd.,
Regional Office, LVB Platinum Jubilee Building,
68 Oppanakara Street, II Floor
Coimbatore - 641001, TamilNadu.
Phone No: 0422- 2384001
EMail ID : Thamotharan.Radhathimmi@lvbank.in
Kerala
Chennai Shri.KS Rajansundharam
Asst.Vice President,
The Lakshmi Vilas Bank Ltd.
Corporate Office Annex, Plot No 136,
Greams Road, 2nd Floor, P.M. Tower, Chennai - 600006, TamilNadu.
LL: 044 - 40064104
EMail ID : rajansundharam.sreenivasan@lvbank.in
Tamil Nadu, UT of Puduchery
Hyderabad Sri Rama Rao P
Vice President,
The Lakshmi Vilas Bank Ltd.,
Regional Office, No: 2B & 2C, Ground Floor,
Aditya Trade Centre, Ameerpet, Hyderabad - 500 038
Phone No: 040 - 23759205
EMail ID : Ramarao.p@lvbank.in
Telangana & Andhra Pradesh
Karur Sri Palaniappan Meyyappan
Vice President
The Lakshmi Vilas Bank Ltd.,
Registered Office Building, 2nd Floor,
Salem Main Road, Kathaparai,Karur – 639 006.
Phone No : 04324 258413
EMail ID:Palaniappan.meyyappan@lvbank.in
Tamil Nadu
 

Expect a reply to your compliant/ suggestion within 15 business days.

 

If you are not happy with the response or you do not hear from us within 15 working days, the complaints automatically gets escalated to the Grievance Redressal Officer, Administration Office at the following address. The Grievance Redressal officer will examine the issue and provide an impartial resolution within 15 working days.

Mrs. P Premkumar

Senior Vice President ((Head – HR, Business & Operations) & Principal Nodal Officer

The Lakshmi Vilas Bank Ltd

Corporate Office

LVB House, No 4 (Old No 33), Sardar Patel Road, Gundy

Chennai 600 032

TAMILNADU. Ph.No : (044) 2220 5201;

Email Id : Principalnodal@lvbank.in

 

Even after, if you are not satisfied, you may approach Banking Ombudsman constituted by RBI under Banking Ombudsman Scheme-2006.

 

Banking Ombudsman Scheme of Reserve Bank of India

 

As per the Reserve Bank of India guidelines on Banking Ombudsman Scheme 2006, a customer can file his complaint before the Banking Ombudsman if the reply is not received from the bank within a period of one month after the bank has received his representation, or the bank rejects the complaint, or the complaint is not satisfied with the reply given to him by the bank.

 

In case you have not heard from us for a month or you are not satisfied with the redressal provided by our Corporate Office, you may please write to Banking Ombudsman, a standing body appointed by the Reserve Bank of India to look into the provisions of satisfactory services by banks.

The details of the Banking Ombudsman Scheme as well as the contact details of the Ombudsman for your State are available on:

https://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=159

 

In the same grievance redressal screen, the total number of customer complaints and customer claims currently reflects last before year data (i.e 2017-18) the same needs to be updated with last FY 2018-19 as below.

 

Disclosure of complaints - Financial Year 2018-19

 

a) . Status of customer complaints:

(a) No. of complaints pending at the beginning of the year 1
(b) No. of complaints received during the year 494
(c) No. of complaints redressed during the year 494
(d) No. of complaints pending at the end of the year 1
 

ATM Complaints through Dispute Management System (DMS) - NPCI

 
(a) No. of Complaints pending at the beginning of the year 22
(b) No. of complaints received during the year 4582
(c) No. of complaints redressed during the year 4545
(d) No. of complaints pending at the end of the year 59
 

b) . Awards passed by the Banking Ombudsman:

 
(a) No.of unimplemented Awards at the beginning of the year 0
(b) No. of Awards passed by the Banking Ombudsmen during the year 0
(c) No. of Awards implemented during the year 0
(d) No. of unimplemented Awards at the end of the year 0

 

 

 

Chicinfotech