Grievance Redressal Mechanism :
We are here to give you the best customer service.
However you can register your complaints and give us your valuable suggestions for improvement, at any of our Branches or Regional Offices.
You can also register your complaints and suggestions online for quick and efficient action.
- Fill the Grievance Redressal form online.
- If you are an existing customer, please quote the correct customer id or account number (16 digits).
Grievance Escalation :
Contact our Branch Manager where you have your account over phone or Register the Complaint in the Complaint Register available with Branch Manager. You will get the resolution within 5 days.
Please forward your complaints to the following Regional Nodal Officer in our bank based on the geographical location of your branch.
| Regional Office |
Address of the Regional Nodal Officer |
Area of Operation(State Name) |
| New Delhi |
Mr.P. V. Subhash
Assistant Vice President & Regional Head,
The Lakshmi Vilas Bank Ltd.,
29/35/First floor,West Punjabi Bagh,
Opposite Shivaji Park Metro Station. New Delhi - 110026
Phone No: 011 45753401
EMail ID : Subhash.yogeshwar@lvbank.in |
Chhattisgarh, Jharkhand, Odisha, Rajasthan, Uttar Pradesh, Delhi, Haryana, West Bengal, Punjab, Chandigarh |
| Mumbai |
Mr. Alex Mathew
Asst. Vice President, Regional Head
The Lakshmi Vilas Bank Ltd., v Regional Office, The Ruby Towers – 6th floor,
Senapati Bapat Marg, Tulsi Pipe Road, Dadar West, Mumbai -400 028, Maharastra.
Phone No: 022 40925
EMail ID :Alex.Mathew@lvbank.in |
Gujarat, Madhya Pradesh, Maharastra |
| Bangalore |
Mr.Jagannath N
Asst. Vice President
The Lakshmi Vilas Bank Ltd.,
Regional Office, No.93, 2nd Floor, T.K.N. Mansion,
K.H.Road (Double Road), Opp. To KSRTC Head Office, Bangalore -560 027
Phone No: 080 - 46766312
EMail ID : jagannath.Nagarajan@lvbank.in |
Karnataka |
| Coimbatore |
Sri.V Chanthirashekar,
Vice President,
The Lakshmi Vilas Bank Ltd.,
Regional Office, LVB Platinum Jubilee Building,
68 Oppanakara Street, II Floor
Coimbatore - 641001, TamilNadu.
Phone No: 0422- 2384001
EMail ID : Chanthirashekar.v@lvbank.in |
Kerala |
| Chennai & Karur |
Mr. Rengarajan P
Vice President,
The Lakshmi Vilas Bank Ltd.
Corporate Office, LVB House, # 4, Sardar Patel Road,
Guindy, Chennai 600 032, TamilNadu.
LL: 044 - 22205062
EMail ID : Rengarajan.Parthasarathy@lvbank.in |
Tamil Nadu, UT of Puduchery |
| Hyderabad |
Sri Rama Rao P
Vice President,
The Lakshmi Vilas Bank Ltd.,
Regional Office, No: 2B & 2C, Ground Floor,
Aditya Trade Centre, Ameerpet, Hyderabad - 500 038
Phone No: 040 - 23759201
EMail ID : Ramarao.p@lvbank.in |
Telangana & Andhra Pradesh |
Expect a reply to your compliant/ suggestion within 15 business days.
If you are not happy with the response or you do not hear from us within 15 working days, the complaints automatically gets escalated to the Grievance Redressal Officer, Administration Office at the following address. The Grievance Redressal officer will examine the issue and provide an impartial resolution within 15 working days.
Mr. P Premkumar
Senior Vice President (Head – Branch Banking) & Principal Nodal Officer
The Lakshmi Vilas Bank Ltd
Corporate Office
LVB House, No 4 (Old No 33), Sardar Patel Road, Gundy
Chennai 600 032
TAMILNADU. Ph.No : (044) 2220 5201;
Email Id :
Principalnodal@lvbank.in
Even after, if you are not satisfied, you may approach Banking Ombudsman constituted by RBI under Banking Ombudsman Scheme-2006.
Banking Ombudsman Scheme of Reserve Bank of India
As per the Reserve Bank of India guidelines on Banking Ombudsman Scheme 2006, a customer can file his complaint before the Banking Ombudsman if the reply is not received from the bank within a period of one month after the bank has received his representation, or the bank rejects the complaint, or the complaint is not satisfied with the reply given to him by the bank.
In case you have not heard from us for a month or you are not satisfied with the redressal provided by our Corporate Office, you may please write to Banking Ombudsman, a standing body appointed by the Reserve Bank of India to look into the provisions of satisfactory services by banks.
The details of the Banking Ombudsman Scheme as well as the contact details of the Ombudsman for your State are available on:
https://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=159
Disclosure of complaints - Financial Year 2019-20
a) . Status of customer complaints:
| (a) |
No. of complaints pending at the beginning of the year |
1 |
| (b) |
No. of complaints received during the year |
715 |
| (c) |
No. of complaints redressed during the year |
690 |
| (d) |
No. of complaints pending at the end of the year |
26 |
ATM Complaints through Dispute Management System (DMS) - NPCI
| (a) |
No. of Complaints pending at the beginning of the year |
59 |
| (b) |
No. of complaints received during the year |
3624 |
| (c) |
No. of complaints redressed during the year |
3675 |
| (d) |
No. of complaints pending at the end of the year |
8 |
b) . Awards passed by the Banking Ombudsman:
| (a) |
No.of unimplemented Awards at the beginning of the year |
0 |
| (b) |
No. of Awards passed by the Banking Ombudsmen during the year |
0 |
| (c) |
No. of Awards implemented during the year |
0 |
| (d) |
No. of unimplemented Awards at the end of the year |
0 |