At DBS Bank India Limited (DBIL), we want to make sure that you get only the best of services from us, services which you - our valued customer, deserve
DBS Bank India Limited (DBIL) is a Wholly Owned Subsidiary (WOS) of DBS Bank Ltd (DBL); headquartered in Singapore. As a matter of sharing best practices, DBIL will draw on experience and expertise of DBL when dealing with complex, long tenor, large or important transactions to ensure that the minimum acceptance criteria of the group are met. Further DBIL will reckon or consider certain policies and standards prescribed by DBL and adapt to Indian regulations to ensure that the operations meet the minimum acceptance criteria of service standards
The bank shall ensure that all the complaints received are recorded and resolved, and shall also ensure effective monitoring mechanism to ensure customer complaints are resolved in a proper and time bound manner with detailed advice being passed onto the customer about their queries.
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