FAQ on Automated Teller Machine (ATM)

The ATM cards/debit cards,credit cards and prepaid cards (that permit cash with-drawal) can be used at ATMs for various transactions.However only ATM cards and Debit cards of CashTree, NFS and Bancs members Banks can be used at our ATMs and vice versa

ATMs may have many services /facilities such as:

Our Customers:

Other Bank Customers:

For transacting at an ATM, the customer insert (swipe) their card in the ATM and enter their Personal Identification Number (PIN)

Yes. The cards issued by banks in India should be enabled for use at any bank ATM within India.

Ans PIN is the numeric password for use at the ATM. The PIN is separately mailed/handed over to the customer by the bank while issuing the card. This PIN has to be reset to a new PIN by the customer. Most banks force the customers to change the PIN on the first use.
The PIN number should not be written in the card, card pouch etc as in such cases, the card can be misused if card is lost / stolen.

The customer may contact the card issuing bank branch and apply for retrieval/issuance of a new card. This procedure is applicable even if the card is sucked in at another bank's ATM. If the customer forgets PIN, he can send a letter to the Issuing Bank requesting for resetting the PIN.

The customer may contact the card issuing bank immediately on noticing the loss so as to enable the bank to block such cards.

Yes, banks set limit for cash withdrawal by customers. The cash withdrawal limit for use at the ATM of the issuing bank is set by the bank during the issuance of the card. This limit is displayed at the respective ATM locations.

For Our customers:Cash withdrawal limit is set to Rs. 25,000/- per day or five transactions whichever is earlier

For Other Bank Customers:For cash withdrawals at other bank ATMs, banks have decided to maintain a limit of Rs 10,000/- per transaction. This information is displayed at the ATM location.

No charges are payable for using other banks' ATM for cash withdrawal and balance enquiry,as RBI has made it free under its "Free ATM access policy" since April 01, 2009. But banks can restrict the number of such free transactions to a maximum of five per month. For transactions beyond this minimum number of transaction, banks charge maximum of Rs 20/- per transaction.

The customer may lodge a complaint with the card issuing bank.This process is applicable even if the transaction was carried out at another banks ATM.

As per the RBI instructions, banks may re-credit such wrongly debited amounts within a maximum period of 12 working days from the date of lodgment of compliant.

Yes. Effective from July 17, 2009, banks shall have to pay customers Rs 100/- per day for delays beyond 12 working days. This shall have to be credit ed to the account of the customer without any claim being made by the customer.

For all such complaints customer may lodge a complaint with the local Banking Ombudsman if the bank does not respond.