ATM Cards

ATM cards are more convenient to carry and use and less risky

PIN

The cardholder is allotted a computer-generated 4 digit PIN (Personal Identification Number) which will be sent in a secured and sealed PIN mailer. The PIN is used for withdrawing cash at an ATM. The PIN should be safeguarded carefully. Usage of wrong PIN three times would invalidate the card for the rest of the day.

Loss of Card

The cardholder should immediately notify the Bank through following options

a) Thru SMS : Send an SMS from the registered mobile number in the following format: LVBCRB <last four digits of the card> [Eg: LVBCRB 2134]

• The SMS need to be sent to our Long code "9282441155"
• If SMS wrongly keyed in, then user will get response as "You are keyed in invalid request, the request should be in the format LVBCRB<SPACE><LAST 4 DIGIT CARD NO>"
• If SMS successfully sent and card details & mobile number matched, then user will get response "Your card XXX01234 had been blocked successfully"
• If SMS successfully sent and card details & mobile number mismatched, then user will get response as, "Unable to process your request due to invalid mobile or Card number"

b) Through mobile banking:

• By downloading LVB mobile app -> Select Other Services ->
• Select Card blocking -> Select acct No ->enter debit card PIN ->
• Select reason for blocking and enter OTP received

c) Inform thru Toll free number : 1800 - 425 - 2233 [Through registered mobile number]

d) Inform thru Email from the registered email ID to callcenter@lvbank.in

e) Inform the Base Branch where the account is held.

Debits to Customer's account

The bank has the authority to debit the designated account of the cardholder for all withdrawals effected by the cardholder by using the card as evidenced by Bank's records which will be conclusive and binding on the cardholder.

Closing of account

The cardholder wishing to close the designated account and surrender the card will give the Bank notice in writing and surrender the card along with the notice.

Validity of Card

The card is valid till the last day of the month embossed on the card. If the card is used after expiry, it will be rejected by the ATM.

Cash Withdrawal

Minimum of Rs. 100/- and Maximum per day withdrawal limit is as under