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| STEP 1: |
It is our endeavour to provide you with best Customer Service. However if you
have a problem or a suggestion to improve the service or wish to register a
complaint, you may please do so by either contacting any of our branches,
Divisional Offices. The list of divisional offices is given in Table1.
You can expect a response from our branch/Divisional Office within 15 working
days of receipt of your complaint at our Bank [taking into account the postal
and other delays that may occur beyond our control
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| STEP 2: |
If you are not satisfied with the response received from above channel or if
you do not hear from us within 15 working days, you can escalate your complaint
to The Grievance Redrassal Officer, Administration Office at the following
address. The Grievance Redressal officer will examine the issue and provide an
impartial resolution within 15 working days.
Shri. K. Srinivasan
Assistant General Manager
(Grievance Redressal Officer)
Customer Service
The Lakshmi Vilas Bank Ltd
Administrative Office
Kathaparai
KARUR – 439 606
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| STEP 3: Banking Ombudsman Scheme of Reserve Bank of India |
As per the Reserve Bank of India guidelines on Banking Ombudsman Scheme 2006, a
customer can file his complaint before the Banking Ombudsman if the reply is
not received from the bank within a period of one month, after the bank
concerned has received his representation, or the bank rejects the complaint,
or the complaint is not satisfied with the reply given to him by the bank.
In line with the above Ombudsman Scheme, in case you have not heard from us for
a month or you are not satisfied with the redressal provided by our
Administrative Office, you may please write to Banking Ombudsman, a standing
body appointed by the Reserve Bank of India to look into the provisions of
satisfactory services by banks.
The details of the Banking Ombudsman Scheme as well as the contact details of
the Ombudsman for your State are available on :
http://www.rbi.org.in
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| The code compliance officer’s of the bank under BCSBIC Banking
Code and Standards Of India. |
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| 1 |
Shri. A.K.Ramakrishnan, Deputy General Manager, The Lakshmi Vilas Bank Limited, Divisional Office, Sterling Center ,2nd floor, Andheri-Kurla Road, Chakala, Andheri(east) Mumbai - 400 093 |
MUMBAI |
022-28270235 |
Mumbaido@lvbank.in |
| 2 |
Shri. J.V.S.Chetty, Deputy General Manager, The Lakshmi Vilas Bank Limited, Divisional Office, Flat no 2A, Samrat Complex, II Floor, Saifabad, Hyderabad - 500 004 |
HYDERABAD |
040-23241904 |
Hyderabaddo@lvbank.in |
| 3 |
Shri. R.KamalaSekaran, Divisional Manager, The Lakshmi Vilas Bank Limited, Divisional Office, LVB Platinum Jubilee Building, 68,oppanakara Street, II floor, Coimbatore - 641 001
|
COIMBATORE |
0422-2383150 |
Coimbatoredo@lvbank.in |
| 4 |
Shri. RM.Kumarappan, Deputy General Manger, The Lakshmi Vilas Bank Limited, Divisional Office, 189,Ist floor, Aarthi Chambers, Anna Salai, Chennai - 600 006
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CHENNAI |
044-28525256 |
Chennaido@lvbank.in |
| 5 |
Shri. L.Sadanandam, Deputy General Manager, The Lakshmi Vilas Bank Limited, Divisional Office, 48/54,South Madavilagam street, Karur - 639 001
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KARUR |
04324-262531 |
Karurdo@lvbank.in |
| 6 |
Shri .S.Prabhakaran,
Asst General Manager,
The Lakshmi Vilas Bank Limited, Divisional Office, 175-177, II Agraharam, C.K.Street,
Salem - 636 001
|
SALEM |
0427-2336752 |
Salemdo@lvbank.in |
| 7 |
Shri. M.Sethuraman,
Deputy General Manager, The Lakshmi Vilas Bank Limited, Divisional Office, 97,Palace Road, PB NO:177, II Floor,
Madurai - 625001
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MADURAI |
0452-2338213 |
Maduraido@lvbank.in |
| 8 |
Shri. N.Durairajan,
Deputy General Manager, The Lakshmi Vilas Bank Limited, Divisional Office, 568, 38th cross, 11th Main, Ist floor, 5th Block, Jayanagar,
Bangalore - 560 041
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BANGALORE |
080-22445249 |
Bangaloredo@lvbank.in |
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| Code Compliance Officer at AO, Karur |
Mr. S.KANNAN,
DEPUTY GENERAL MANAGER,
THE LAKSHMI VILAS BANK LTD,
AUDIT & INSPECTION DEPT,
ADMINISTRATIVE OFFICE,
KATHAPARAI,
SALEM ROAD,
KARUR.
PHONE : 04324 220051-60 EXT : 474.
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