INTERNET BANKING

Internet Banking (IB) allows customers to conduct financial transactions on a secure website operated by their retail or corporate services. Our bank has launched Internet Banking at Chennai, on August 09, 2008. This is yet another milestone activity of the bank, after achieving the status of 100% Core Banking System. This is a cost effective delivery channel to all customers of the bank. The facility can be availed by any individual customer of the bank, having an operative account with our branches. (An Individual who is a customer can operate the account individually)

The customers who are willing to avail LVBiNet facility can approach any branch of LVB to get the IB facility application form or directly download the application form from our website www.lvbank.com which is readily available.

To start with, we are offering the following services under Internet banking.

Features

• Funds Transfer between Accounts in LVB.
• One view for all the accounts of a customer.
• Account Summary and Account details.
• View, Print and Download Statement of Accounts.

Query on

• Status of Cheque / Cheque book
• Details of Term Deposits.
• Details of Loans.
• Standing Instructions.
• Interest Rates.

The following are the upcoming features of LVBiNet

• Cheque Book request.
• Stop Payment request.
• Statement of Accounts request.
• Term Deposit opening.
• DD/BC Issue request and more…

Resetting the password

1. In case the customer doesn’t recollect his Internet banking password then he has to submit a request letter to send a fresh pin/password through any of the branches of LVB. In the interest of safety of our customer’s funds and confidentiality of information, no telephone or email request will be accepted for resetting the password.

2. On receipt of request through the branch, the Internet Cell will regenerate the password/pin and dispatch to the customer.

Unlocking the user id

1. If the customer tries to log in with a wrong password continuously for three times, the system will automatically lock his User Id. Under such circumstances, the customer can approach the Administrator through email to unlock the User Id provided he is aware of his password. The administrator will only release his locked User Id and will not reset his password. No telephone request will be accepted for unlocking the user id.