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We are here to give you the best customer service.
However you can register
your complaints and give us your valuable suggestions for improvement, at any of our
Branches or Divisional Offices.
You can also register your complaints and suggestions online for quick and efficient action.
- Fill the Grievance Redressal form online.
- If you are an existing customer, please quote the correct customer id or account number (16 digits).
- It is mandatory to provide your E-Mail id. Since all communication in this regard will be sent to the mail-ID only.
- On submission of the grievance, a reference number will be provided, which can be used to track the status of grievances.
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Track the status of your compliant/ grievance online based on the reference number.
We value your suggestions and feedback, so please feel free to write to us. |
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Expect a reply to your compliant/ suggestion within 15 business days.
If you are not happy with the response or you do not hear from us within 15 working days,
the complaints automatically gets escalated to the Grievance Redressal Officer, Administration
Office at the following address. The Grievance Redressal officer will examine the issue and
provide an impartial resolution within 15 working days.
Smt. M. S. Sreelatha
Assistant General Manager
(Grievance Redressal Officer)
Customer Service
The Lakshmi Vilas Bank Ltd
Administrative Office
Kathaparai
KARUR 639 006 |
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As per the Reserve Bank of India guidelines on Banking Ombudsman Scheme 2006, a customer
can file his complaint before the Banking Ombudsman if the reply is not received from
the bank within a period of one month after the bank has received his representation,
or the bank rejects the complaint, or the complaint is not satisfied with the reply
given to him by the bank.
In case you have not heard from us for a month or you are not satisfied with the
redressal provided by our Administrative Office, you may please write to Banking
Ombudsman, a standing body appointed by the Reserve Bank of India to look into the
provisions of satisfactory services by banks.
The details of the Banking Ombudsman Scheme as well as the contact details of the
Ombudsman for your State are available on :http://www.rbi.org.in |
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- Pending as at the beginning of the quarter : 7 ( 6 from customers, 1 from RBI)
- Received during the quarter April - June 2011 : 18 (13 from customers; 5 from RBI)
- Total (1 + 2) : 25 (19 from customers; 6 from RBI)
- Settled complaints : 21 (16 from customers; 5 from RBI)
- Pending : 4 ( 3 from customers; 1 from RBI)
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| ZONES |
No. of Complaints received during April‘10 to March’11 |
Nature of Complaints |
| Delayed service |
Denied service |
Deficiency
in service |
Others |
| Bangalore |
3 |
- |
- |
1 |
2 |
| Chennai |
63 |
2 |
28 |
16 |
17 |
| Coimbatore |
62 |
7 |
25 |
20 |
10 |
| Mumbai |
5 |
1 |
1 |
3 |
- |
| Total |
133 |
10 |
54 |
40 |
29 |
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| Help Line No (Toll Free) |
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1800 - 425 - 2233 |
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